Cancellation, Return & Refund Policy

You may cancel your Stovima subscription at any time from your billing settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period. You will not be charged again after cancellation.
• Access to paid features (AI builds, chat credits, custom domains) will continue until the period ends, after which your workspace will be downgraded.
• Apart from the 14-day money-back on your first payment (below), we do not provide prorated refunds for unused days in a billing period unless required by applicable law.

Refunds may be considered in the following circumstances:

• 14-day money-back — If you are not happy with Stovima, you can request a full refund within 14 days of your first payment for a plan, for any reason. Customers in the EU/EEA and UK may also withdraw within 14 days under Paddle's Buyer Terms.
• Technical failure — If a confirmed charge was made due to a billing error or platform malfunction, we will issue a full refund upon verification.
• Duplicate charges — If you were charged more than once for the same billing period, the duplicate charge will be refunded promptly.
• 14-day trial — The Starter plan comes with a 14-day free trial. No charge is made during the trial period. If you cancel before the trial ends, you will not be billed. Pro and Business are billed from the day you subscribe.

To request a refund, contact us at contact@stovima.com within 14 days of the charge with your workspace name and a description of the issue.

The following are not eligible for refunds:

• Subscription fees for periods already used or partially used (except the 14-day money-back on your first payment).
• AI usage credits (build credits, chat messages) that have been consumed, regardless of whether the generated output was used.
• Any fees charged by third-party services (Paddle, payment gateways, domain registrars) — these are governed by their respective terms.

Stovima provides technology infrastructure for merchants to operate their own online stores. Stovima is not the merchant of record for any products sold through merchant storefronts.

If you purchased a product from a store powered by Stovima and wish to request a return or refund, you must contact the merchant directly. Each merchant operates their own return and refund policy. Stovima is not responsible for fulfillment, product quality, or disputes arising from merchant-to-customer transactions.

To submit a refund request for a Stovima platform subscription:

• Email contact@stovima.com with the subject line: Refund Request
• Include your registered email address and workspace name.
• Describe the reason for the refund request.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days depending on your payment method and bank.

Stovima reserves the right to update this policy at any time. Changes will be posted on this page with an updated date. Continued use of the platform after changes constitutes acceptance of the revised policy.

For questions, contact us at contact@stovima.com.